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Evidence Guide: ICTWOR402 - Schedule equipment maintenance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTWOR402 - Schedule equipment maintenance

What evidence can you provide to prove your understanding of each of the following citeria?

Identify preventative maintenance program for clients

  1. Verify details of client system and equipment type to assess level of maintenance required
  2. Determine type and extent of maintenance agreed and check against existing service level agreement with client
  3. Contact client and agree on suitable time to carry out maintenance program
Verify details of client system and equipment type to assess level of maintenance required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine type and extent of maintenance agreed and check against existing service level agreement with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact client and agree on suitable time to carry out maintenance program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan maintenance and fault clearance activity

  1. Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist
  2. Negotiate and agree on commitments and responsibility with client
  3. Organise work priorities so that maintenance staff are available to meet scheduled commitments
Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree on commitments and responsibility with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise work priorities so that maintenance staff are available to meet scheduled commitments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange allocation of labour resources

  1. Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement
  2. Allocate staff member with appropriate skills and competency to task to minimise risk of failure
  3. Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair
  4. Prepare schedule of maintenance program and confirm with client
Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate staff member with appropriate skills and competency to task to minimise risk of failure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare schedule of maintenance program and confirm with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise assistance to fault staff

  1. Provide additional resources if required
  2. Arrange delivery of additional materials and parts
  3. Escalate fault to appropriate level when it cannot be rectified in specified timeframe
  4. Organise product manufacturer support as appropriate
Provide additional resources if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange delivery of additional materials and parts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate fault to appropriate level when it cannot be rectified in specified timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise product manufacturer support as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify preventative maintenance program for clients

1.1 Verify details of client system and equipment type to assess level of maintenance required

1.2 Determine type and extent of maintenance agreed and check against existing service level agreement with client

1.3 Contact client and agree on suitable time to carry out maintenance program

2. Plan maintenance and fault clearance activity

2.1 Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist

2.2 Negotiate and agree on commitments and responsibility with client

2.3 Organise work priorities so that maintenance staff are available to meet scheduled commitments

3. Arrange allocation of labour resources

3.1 Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement

3.2 Allocate staff member with appropriate skills and competency to task to minimise risk of failure

3.3 Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair

3.4 Prepare schedule of maintenance program and confirm with client

4. Organise assistance to fault staff

4.1 Provide additional resources if required

4.2 Arrange delivery of additional materials and parts

4.3 Escalate fault to appropriate level when it cannot be rectified in specified timeframe

4.4 Organise product manufacturer support as appropriate

Required Skills and Knowledge

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify preventative maintenance program for clients

1.1 Verify details of client system and equipment type to assess level of maintenance required

1.2 Determine type and extent of maintenance agreed and check against existing service level agreement with client

1.3 Contact client and agree on suitable time to carry out maintenance program

2. Plan maintenance and fault clearance activity

2.1 Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist

2.2 Negotiate and agree on commitments and responsibility with client

2.3 Organise work priorities so that maintenance staff are available to meet scheduled commitments

3. Arrange allocation of labour resources

3.1 Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement

3.2 Allocate staff member with appropriate skills and competency to task to minimise risk of failure

3.3 Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair

3.4 Prepare schedule of maintenance program and confirm with client

4. Organise assistance to fault staff

4.1 Provide additional resources if required

4.2 Arrange delivery of additional materials and parts

4.3 Escalate fault to appropriate level when it cannot be rectified in specified timeframe

4.4 Organise product manufacturer support as appropriate

Evidence of the ability to:

plan and organise a preventive maintenance schedule according to vendor specified requirements and client agreements

negotiate fault clearance arrangements with clients, applying related work health and safety (WHS) requirements and work practices

plan and schedule fault clearance activity, allocating an appropriately skilled repair officer to rectify faults.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe electronic databases, spreadsheets and schedulers

describe equipment to be maintained

outline legislation, codes of practice and other formal agreements that impact on the work activity

describe the process for the procurement of spare parts

explain service level agreements

outline specific WHS requirements relating to the activity and site conditions

describe typical issues and challenges that occur on site

outline vendor procedures.